Coffee Sales Are Final
For food-safety and quality reasons, coffee cannot be returned, exchanged, or refunded after delivery unless it arrived damaged or the product received was not the product ordered.
Personal taste, roast preference, flavor preference, or a customer changing their mind does not qualify for a return, exchange, replacement, or refund.
Damaged or Incorrect Products
Please inspect the order immediately upon delivery. A damaged or incorrect product must be reported within 24 hours of the carrier’s recorded delivery time.
A claim must include:
- The order number.
- Clear photographs of the shipping box and shipping label.
- Clear photographs of the packaging as received.
- Clear photographs showing the damaged or incorrect product.
Claims made after the 24-hour reporting period may not qualify for a replacement or refund.
How Approved Claims Are Resolved
After reviewing the order details and submitted photographs, F.T.M. Coffee Co. may provide a replacement or refund at its discretion. A refund, when approved, is returned to the original payment method. Financial institutions may require additional time to post the credit.
Order Cancellations
An order may be canceled only if the request is received before the order has been packed or shipped. Once fulfillment has begun, cancellation may no longer be possible. Send cancellation requests promptly to support@ftmcoffeeco.com with the order number.
Future Non-Food Products
This policy currently reflects F.T.M. Coffee Co.’s coffee products. Return terms for tumblers, apparel, custom goods, and other non-food merchandise may differ and will be stated on the applicable product page or in an updated policy before those products are sold online.